How BreakPoint Systems Collects, Uses, and Protects Your Information
Effective Date: April 7, 2026 | Last Updated: April 7, 2026
BreakPoint Systems LLC does NOT sell, rent, or share customer opt-in data, phone numbers, or SMS consent records with any third parties for marketing or promotional purposes. All text messaging originator opt-in data is strictly confidential.
BreakPoint Systems LLC ("BreakPoint Systems," "we," "us," or "our") is an AI-driven business systems and automation company headquartered at 3540 Toringdon Way, Suite 200, Charlotte, NC 28277. We provide custom AI architecture design, smart automation, scalable systems, precision analytics, business consulting, and educational programs including our NextGen Scholars initiative.
This Privacy Policy explains how we collect, use, store, share, and protect information about you when you visit our website (breakpointsystems.com), use our services, communicate with us, or participate in any of our programs. By using our website or services, you agree to the practices described in this Policy.
We collect information in the following categories:
Full name, email address, phone number, and mailing address
Business name, industry, and company size when completing assessments or service inquiries
Payment and billing information (processed securely through third-party payment processors)
Communications, messages, and responses submitted through contact forms, assessments, or email
SMS/text messaging opt-in consent, including timestamps and consent records
Email subscription opt-in consent and preferences
Account login credentials when you create a portal or client account
Information shared during discovery calls, consultations, or service engagements
Educational and financial information submitted as part of the NextGen Scholars program
IP address, browser type and version, device type and operating system
Pages visited, time spent on pages, click behavior, and navigation paths
Referring website or search query that brought you to our site
Session and usage data collected through analytics tools
Cookies, web beacons, pixels, and similar tracking technologies
Appointment scheduling data including dates, times, and preferences
Proprietary business processes, workflows, and operational information
Financial data, KPIs, and performance metrics shared for analysis or automation
Employee information shared in the context of building internal business systems
Customer data from your business systems (subject to separate data processing agreements)
Note: Any client business data shared with us for the purpose of delivering services is treated as confidential. See Section 10 for more details.
Data from third-party integrations you authorize us to access (e.g., CRM, email platforms, scheduling tools)
Publicly available business information used to research and prepare for consultations
Referral information when someone refers you to our services
We use your information for the following purposes:
Designing, building, and deploying AI-driven business systems and automations on your behalf
Conducting business assessments and providing strategic recommendations
Scheduling and conducting discovery calls and consultations
Processing payments and managing billing relationships
Administering the NextGen Scholars program and related educational services
Responding to your inquiries, questions, and service requests
Sending appointment confirmations, reminders, and scheduling updates via SMS or email
Delivering project updates, reports, and deliverables related to your engagement
Sending newsletters or educational content you have subscribed to
Notifying you of changes to our services, policies, or terms
Improving our website, services, and internal processes
Conducting data analytics to understand how our services are used
Preventing fraud, unauthorized access, and abuse of our systems
Maintaining business records and complying with our legal obligations
Training and quality assurance for our team (never using your personal data to train external AI models without consent)
Sending promotional communications about new services, case studies, or offers — only where you have opted in
Retargeting and advertising through digital ad platforms based on your website activity
You can opt out of marketing communications at any time. See Section 8 for your options.
Our SMS messaging program sends appointment confirmations, reminders, rescheduling updates, customer support messages, and service-related communications to customers who have explicitly opted in through our website forms or scheduling tools.
You will only receive SMS messages if you have explicitly opted in via a dedicated consent checkbox
We maintain timestamped records of all opt-in actions for compliance purposes
We comply fully with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and CTIA guidelines
Consent to receive SMS is not a condition of purchasing any service
Reply "STOP" to any message to cancel SMS service at any time
You will receive a final confirmation, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
You may also contact us directly at info@breakpointsystems.com to remove your number
Message frequency varies based on your appointments and service interactions
Messages will be directly related to services you have requested
We do not send unsolicited promotional SMS content
Reply "HELP" for assistance or contact us at info@breakpointsystems.com
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
No mobile opt-in data, phone numbers, or SMS consent records will be shared with any third parties or affiliates for marketing, promotional, or any other purpose. This data is used solely to deliver the messages you requested.
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
Payment processors (e.g., Stripe, Square) for billing and transaction purposes
SMS and email delivery platforms solely for sending messages you have consented to receive
Scheduling and calendar tools to manage appointments
Cloud infrastructure providers for secure data storage and processing
Analytics platforms (e.g., Google Analytics) to understand website usage
All service providers are contractually bound to protect your information and may only use it for the specific purpose for which it was shared.
Our services utilize third-party AI platforms and automation tools (such as OpenAI, Make, n8n, Zapier, and others) to build and deliver client solutions. When your data is processed through these platforms:
We use only the minimum data necessary to deliver the service
We maintain agreements with these providers that include appropriate data protection obligations
We do not permit these platforms to use your data to train their models
Client business data shared in the course of services is subject to confidentiality provisions
When required by applicable law, valid legal process, or court order
To protect the rights, property, or safety of BreakPoint Systems, our clients, or others
In response to valid law enforcement requests
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email or website notice before your data becomes subject to a different privacy policy.
All of the above categories explicitly exclude text messaging originator opt-in data and SMS consent records. This information will not be shared with any third parties except SMS delivery aggregators required to transmit your messages.
We retain your personal information for as long as necessary to:
Provide services you have requested or are receiving
Comply with our legal and regulatory obligations (typically 7 years for financial records)
Resolve disputes and enforce our agreements
Maintain appropriate business records
SMS opt-in and consent records are retained for a minimum of 5 years to comply with TCPA requirements. When data is no longer needed, we securely delete or anonymize it.
We implement and maintain reasonable and industry-standard security measures including:
Encryption of sensitive data in transit (TLS/SSL) and at rest
Secure access controls, multi-factor authentication, and role-based permissions
Regular security assessments, vulnerability monitoring, and updates
Employee training on data privacy and security practices
Breach notification protocols in accordance with applicable state and federal laws
Secure backup systems and documented disaster recovery procedures
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
You have the following rights regarding your personal information:
Access — Request a copy of the personal information we hold about you
Correction — Request correction of inaccurate or incomplete information
Deletion — Request deletion of your personal information, subject to legal retention requirements
Portability — Request your data in a portable format where technically feasible
Withdraw Consent — Withdraw consent for marketing communications or SMS at any time
Opt-Out of Marketing Email — Click "unsubscribe" in any marketing email
Opt-Out of SMS — Reply "STOP" to any message
Lodge a Complaint — File a complaint with a supervisory authority if you believe your rights have been violated
To exercise any of these rights, contact us at info@breakpointsystems.com or (980) 842-6595.
We use cookies and similar technologies to analyze site traffic, remember your preferences, improve functionality, and measure the effectiveness of our services. Cookies we use include:
Essential Cookies — Required for the website to function properly
Analytics Cookies — Help us understand how visitors use our site (e.g., Google Analytics)
Marketing Cookies — Used for retargeting and measuring ad effectiveness
You may control or disable cookies through your browser settings. Disabling certain cookies may limit functionality. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set.
BreakPoint Systems understands that clients share sensitive business information with us in the course of service delivery. We treat all such information as confidential and agree to:
Use client business data solely to deliver the services agreed upon
Not disclose client business information to third parties without written consent, except as required by law
Implement appropriate technical and organizational safeguards to protect client data
Return or destroy client business data upon request or at the conclusion of services
Clients who require more formal data protection obligations (e.g., Data Processing Agreements) should contact us to discuss additional contractual terms.
Our general website and business services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
The NextGen Scholars program may serve students under 18. For participants under 18, we require parental or guardian consent before collecting personal information. Parents and guardians may contact us to review, update, or delete information collected about their minor child.
If you believe we have inadvertently collected personal information from a child under 13 without appropriate consent, please contact us immediately at info@breakpointsystems.com.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
The right to know what personal information is collected, used, shared, or sold
The right to delete personal information we have collected from you
The right to opt-out of the sale or sharing of your personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights
The right to correct inaccurate personal information
To submit a verifiable request under these rights, contact us at info@breakpointsystems.com. We will respond within 45 days as required by law.
Residents of Virginia, Colorado, Connecticut, and other states with enacted privacy laws may have similar rights under their respective state laws. We honor such rights upon verified request.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by BreakPoint Systems LLC.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. The latest version will always be available at breakpointsystems.com/privacy with the current effective date. For material changes, we will notify you by email or through a prominent notice on our website at least 14 days before the changes take effect.
For questions, concerns, or requests regarding this Privacy Policy or how your information is handled:
3540 Toringdon Way, Suite 200Charlotte, NC 28277
Phone: (980) 842-6595
Email: info@breakpointsystems.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
